At zc99, your privacy is not a formality — it is a core platform commitment. This Privacy Policy sets out exactly what personal data zc99 collects from Pakistani players, why we collect it, how it is used, who it may be shared with, and what rights you hold over your own information.
Six core privacy principles that govern how zc99 handles every piece of data associated with your account and activity on the Platform.
All data transmitted between your browser or device and zc99 servers is protected by 256-bit SSL/TLS encryption. This applies to your login sessions, financial transactions, and any personal data submitted through the Platform at any point.
zc99 only collects personal data that is directly necessary for the operation of your account, the processing of transactions, or the fulfilment of legal obligations. We do not collect data speculatively or for purposes unrelated to the zc99 Platform.
zc99 does not sell, rent, or trade your personal data to third-party marketing companies. Data shared with external parties is limited to what is strictly necessary for payment processing, identity verification, and regulatory compliance.
You have the right to request a copy of the personal data zc99 holds about you at any time. If any information is inaccurate or incomplete, you may request correction through the support team via live chat or by contacting [email protected].
zc99 retains personal data only for as long as it is required for the purpose for which it was collected, or for the minimum period mandated by applicable law. Once retention obligations are satisfied, data is securely deleted or anonymised.
zc99 uses cookies and similar tracking technologies only for essential platform operation, session management, and aggregate analytics. No third-party advertising cookies are deployed on the zc99 Platform without your prior consent.
Please Read Carefully. By registering a zc99 account or using any service on the zc99 Platform, you acknowledge that you have read and understood this Privacy Policy. This Policy should be read alongside the zc99 Terms & Conditions. If you do not agree with how zc99 processes your personal data, please discontinue use of the Platform.
This Privacy Policy ("Policy") describes how zc99 ("zc99", "we", "us", "our"), the operator of the online gaming and sports betting platform at zc99.pro ("Platform"), collects, uses, stores, and discloses personal data relating to individuals who access or use the Platform, including registered account holders ("Players") and visitors who browse the Platform without registering.
zc99 is committed to protecting the privacy and personal data of all users, and operates in accordance with applicable data protection legislation and the data protection obligations imposed under our international gaming licence framework. We take our responsibilities as a data controller seriously and have implemented appropriate technical and organisational measures to safeguard personal data at every stage of its lifecycle on our Platform.
This Policy is effective from 1 January 2026. Any prior versions of this Policy are superseded in their entirety by this document.
For the purposes of applicable data protection law, zc99 is the data controller in respect of all personal data collected through the Platform. As data controller, zc99 determines the purposes and means by which personal data is processed.
All enquiries relating to data protection, privacy rights, or this Policy should be directed to the zc99 support team. Contact details are set out in Section 14 of this Policy.
When you create a zc99 account, we collect the following information: full legal name, date of birth, residential address (including city — for example, Karachi, Lahore, Islamabad, or Faisalabad), email address, and mobile phone number. This data is necessary to create and maintain your account.
To comply with our legal obligations under anti-money laundering and know-your-customer regulations, we may collect copies of government-issued identification documents (such as a National Identity Card or passport), proof of address documentation, and proof of payment method ownership. KYC documents are processed securely and retained only for the periods required by law.
We collect records of all deposits and withdrawals made through your zc99 account, including transaction amounts in PKR, timestamps, payment method identifiers (such as JazzCash account references, EasyPaisa wallet IDs, HBL or UBL bank account details, Meezan Bank references, or masked card numbers), and transaction status records. Full payment credentials are never stored directly by zc99 — all sensitive payment data is processed by our certified payment partners.
We maintain records of all gaming and betting activity conducted through your account, including game sessions, wager amounts, bet outcomes, bonus usage, and account balance history. This data is used for account management, dispute resolution, responsible gaming monitoring, and regulatory reporting.
When you access the Platform, we automatically collect certain technical information, including your IP address, browser type and version, operating system, device type, screen resolution, time zone, referring URL, and pages visited on the Platform. This data is collected via server logs and cookies as described in Section 10.
If you contact zc99 via live chat, email, or any other support channel, we retain records of those communications, including their content, timestamps, and any attachments, for the purposes of resolving your query and maintaining service quality standards.
From time to time, you may voluntarily provide additional information — for example, when completing responsible gaming self-assessment questionnaires, participating in surveys, or submitting feedback. Such data is treated in accordance with this Policy.
zc99 processes your personal data for the following purposes:
| Purpose | Data Categories Used |
|---|---|
| Account registration and management | Registration data, device data |
| Identity verification and KYC compliance | KYC documents, registration data |
| Processing deposits and withdrawals | Financial transaction data, KYC data |
| Providing gaming and betting services | Gaming activity data, account data |
| Fraud prevention and security monitoring | Technical data, financial data, gaming data |
| Responsible gaming monitoring | Gaming activity data, voluntary data |
| Customer support and dispute resolution | Communications data, account data |
| Legal and regulatory compliance | All categories as required by law |
| Platform analytics and improvement | Technical data (aggregated and anonymised) |
| Sending account-related communications | Registration data, communications data |
zc99 does not use your personal data for automated decision-making that produces legal or similarly significant effects without human review.
zc99 processes personal data on the following legal bases:
To process your deposits and withdrawals, zc99 shares the minimum necessary financial and identity data with our certified payment partners, including JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and card processing networks. These partners operate under their own privacy frameworks and are contractually bound to handle your data securely.
zc99 engages third-party KYC and identity verification providers to assist with the verification of documents and identity data submitted during account registration or withdrawal processing. These providers are bound by strict data processing agreements and are not permitted to use your data for any purpose other than verification.
We may share technical and behavioural data with fraud prevention and cybersecurity service providers to detect and prevent fraudulent activity, account takeovers, and money laundering. Information shared for this purpose may be retained by fraud prevention agencies for use in assessing future risk.
zc99 may disclose personal data to regulatory bodies, law enforcement agencies, or courts where required to do so by applicable law, court order, or regulatory direction. In such cases, zc99 will disclose only the minimum data necessary to satisfy the legal requirement.
zc99 does not sell, rent, or otherwise transfer your personal data to third parties for their own marketing or commercial purposes. Any data sharing is strictly limited to the categories and purposes described in this Section.
All third parties with whom zc99 shares personal data are required to maintain appropriate security standards and to process your data only in accordance with zc99's instructions and applicable data protection law. zc99 conducts due diligence on all data processors before engagement.
zc99 operates within an international gaming licence framework, and some of the third-party service providers we engage — including payment processors and KYC verification providers — may process your personal data in countries outside Pakistan. Where such international transfers occur, zc99 ensures that appropriate safeguards are in place to protect your data, including contractual protections equivalent to those required under applicable data protection standards.
By creating a zc99 account and using the Platform, you acknowledge that your personal data may be transferred to and processed in jurisdictions outside your country of residence as described in this Policy.
zc99 retains personal data for the periods set out below, or for such longer periods as may be required by applicable law:
Once the applicable retention period has elapsed, zc99 will securely delete or anonymise your personal data in accordance with our data disposal procedures.
Subject to applicable law, you have the following rights in relation to the personal data zc99 holds about you:
To exercise any of the above rights, please contact the zc99 support team via live chat or at the email address set out in Section 14. zc99 will respond to all data rights requests within thirty (30) days of receipt, subject to identity verification.
Cookies are small text files stored on your device by your web browser when you visit a website. zc99 uses cookies and similar technologies — including local storage and session tokens — to operate the Platform effectively and to understand how it is being used.
You can control and delete cookies through your browser settings. Please note that disabling essential cookies will impair your ability to use the zc99 Platform, including logging in and completing financial transactions. Instructions for managing cookies are available through your browser's help documentation.
zc99 does not deploy third-party advertising or behavioural tracking cookies. Analytics data collected through the Platform is aggregated and does not identify you as an individual.
zc99 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:
In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, zc99 will notify you without undue delay in accordance with applicable data breach notification obligations.
While zc99 takes all reasonable steps to protect your data, no method of electronic transmission or storage is completely secure. You are responsible for maintaining the confidentiality of your zc99 account credentials and for notifying us immediately if you suspect any unauthorised access to your account.
The zc99 Platform is strictly intended for individuals who are 21 years of age or older. zc99 does not knowingly collect, process, or retain personal data from individuals under the age of 21. Age verification is a mandatory component of the zc99 account registration process.
If zc99 becomes aware that personal data has been collected from an individual under the age of 21, that data will be deleted immediately and the associated account closed. If you believe that a minor has registered an account with zc99, please contact our support team immediately so that the matter can be investigated and resolved without delay.
zc99 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or Platform features. Where material changes are made, zc99 will notify registered Players by email or by prominent notice on the Platform prior to the changes taking effect.
The effective date at the top of this Policy will be updated upon each revision. Your continued use of the Platform following notification of a revised Policy constitutes your acceptance of the updated terms. We encourage you to review this page periodically to stay informed of how zc99 protects your data.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way zc99 handles your personal data, please contact us through any of the following channels:
zc99 aims to acknowledge all privacy-related enquiries within 48 hours and to provide a substantive response within 30 days of receipt, subject to any identity verification requirements that may apply.
Data Rights Requests. To submit a formal data subject access request or to exercise any other data rights described in Section 9 of this Policy, please contact [email protected] with the subject line "Data Rights Request" and include your registered account email address to assist us in verifying your identity promptly.
Your data is protected, your identity is secure, and your privacy is our responsibility. Join thousands of Pakistani players from Karachi to Islamabad who trust zc99 for a fair and secure gaming experience. 21+ only. Play responsibly.
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